Shipping policy

Effective Date: May 9, 2026

Thank you for shopping with GASOMA. We are committed to providing reliable and efficient shipping services for all our customers. Please carefully review our Shipping Policy to understand how orders are processed, shipped, and delivered.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on:

  • Weekends
  • Public holidays
  • Business closure days

During periods of high order volume, promotions, holidays, or unexpected circumstances, processing times may be extended.

If there is a significant delay with your order, we will attempt to contact you using the email address or phone number provided during checkout.

Shipping Time Estimates

Estimated delivery times vary depending on the shipping destination, carrier availability, and local logistics.

Typical estimated delivery times:

  • United States: 5–12 business days
  • International Orders: 7–21 business days

Please note that these delivery estimates are not guaranteed and may vary due to circumstances beyond our control.

Shipping Charges

Shipping fees are calculated at checkout based on:

  • Shipping destination
  • Package weight and dimensions
  • Selected shipping method
  • Carrier rates

Any applicable shipping charges will be clearly displayed before completing your purchase.

International Shipping

We may offer international shipping to selected countries and regions.

For international orders:

  • Customers are responsible for any customs duties, import taxes, VAT, or additional fees imposed by their local government.
  • Delivery times may be affected by customs clearance procedures.
  • GASOMA is not responsible for customs delays or additional import charges.

Customers are encouraged to review their local import regulations before placing an order.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, if available.

Tracking updates depend on the shipping carrier and may take time to appear after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information during checkout.

If incorrect or incomplete shipping information is provided:

  • Delivery delays may occur
  • Additional shipping charges may apply
  • Orders may be returned or lost

GASOMA is not responsible for packages delivered to incorrect addresses provided by customers.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery responsibility transfers to the carrier.

GASOMA is not responsible for:

  • Lost packages
  • Stolen packages
  • Carrier delays
  • Delivery issues caused by weather, natural disasters, customs, or other external events

If your package is delayed or missing, we recommend contacting the shipping carrier directly first.

We will still do our best to assist customers in resolving shipping-related concerns whenever possible.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

To help us investigate and resolve the issue, please provide:

  • Your order number
  • Clear photos of the damaged product
  • Photos of the packaging and shipping label
  • A brief explanation of the issue

Failure to report damaged items within the required timeframe may affect eligibility for assistance.

Undeliverable or Refused Packages

Packages returned to us due to:

  • Incorrect addresses
  • Failed delivery attempts
  • Refused delivery
  • Unclaimed packages

may be subject to additional shipping fees for reshipment.

Shipping charges are generally non-refundable for refused or undeliverable orders.

In-Store Purchases

Products purchased directly from our physical store, pop-up locations, exhibitions, or in-person sales are subject to separate policies.

Please note:

  • In-store purchases are final sale
  • No shipping refunds will be issued for in-store purchases
  • No returns or exchanges are accepted for in-store purchases

Delivery Delays Beyond Our Control

GASOMA shall not be held liable for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather conditions
  • Natural disasters
  • Customs inspections
  • Carrier disruptions
  • Labor strikes
  • Public emergencies
  • Government restrictions

Delivery estimates are provided as guidelines only and are not guaranteed delivery dates.

Contact Information

If you have questions regarding shipping or your order, please contact us:

GASOMA
360 Ponce Harbor Dr
Saint Augustine, FL 32086

Website: www.gasoma.us
Email: barbara5600@icloud.com
Phone: +1 302-690-6229